By David Nagel, Dian Schaffhauser, THE Journal
Research shows that teachers prefer to rely on one another to get solutions to technology problems than they do on the IT department. By a margin of about five to one, teachers prefer to solve their own tech problems without the help of the IT department. According to a survey of more than 1,300 educators by THE Journal, educators’ top choice for solving their tech troubles is online searches, with 37 percent citing that as their preferred source for help with technology. Coming in second was peers, at 23 percent. The help desk/IT department ranked third at 17 percent, followed by the instructional technologist at 11 percent. Students rounded out the top 5 preferred sources of tech help at 4 percent.
https://thejournal.com/articles/2016/10/27/where-do-teachers-turn-for-tech-help.aspx
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from Educational Technology http://people.uis.edu/rschr1/et/?p=20085
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